Privacy Policy
Introduction
CopyBet UK Ltd oversees the operation of this website. We are a limited company registered in England and Wales under company number 10949712, with our registered office located on the 3rd Floor, 120 Baker Street, London W1U 6TU. Additionally, we are registered with the UK’s Information Commissioner’s Office (“ICO”) for the processing of Personal Data under registration number ZB598283.
CopyBet UK Ltd, CopyBet EU Ltd, along with their affiliates, subsidiaries, and related entities (collectively referred to as “CopyBet,” “we,” “us,” or “our”), are dedicated to safeguarding the privacy and security of the Personal Data collected from our customers and users (“you” or “your”).
Unless stated otherwise, we act as the controller of the Personal Data we process, meaning we determine what data is collected and how it is handled.
This Privacy Notice outlines the types of Personal Data we collect, the ways in which we process it, and the rights you have regarding your information. Please take the time to review this notice carefully. If you have any questions, you can reach out to us using the details provided in the ‘How to Contact Us’ section below.
Who This Privacy Notice Covers
This privacy notice applies to you if:
- You visit our website;
- You inquire about our products or services;
- You register for our products, services, or betting platform;
- You are an existing customer;
- You can contact us via email, phone, or our online contact form;
- You subscribe to our newsletters or other promotional communications.
Definition of Personal Data
‘Personal Data’ refers to any information that can directly or indirectly identify an individual. This data may include details such as your name or an online identifier.
‘Special Category Personal Data’ includes more sensitive information, such as data revealing racial or ethnic background, political views, religious or philosophical beliefs, trade union membership, genetic or biometric data (used for unique identification), health-related information, or details about an individual’s sex life or sexual orientation.
Personal Data We Collect
The type of Personal Data we gather depends on how you interact with us.
When you create an account with CopyBet, we collect details including your name, date of birth, mailing address, email, phone number, security credentials, marketing preferences, and any other information required for registration and continued use of our services.
To verify your identity, we may ask you to provide documents such as a passport or driver’s license, proof of address (e.g., bank statements or utility bills), or other necessary information to confirm your age and identity.
For more details on the Personal Data we collect, refer to the table in the section titled ‘Purposes for Which We Use Personal Data and the Legal Bases.’
How We Collect Your Personal Data
We primarily collect your Personal Data directly from you through methods such as telephone, text, email, and/or via our website.
Additionally, we may obtain your Personal Data from third parties, including:
- Reputable companies that supply lead generation contact lists;
- Entities to whom you have granted consent;
- Other betting partners;
- Publicly available sources, such as social media platforms;
- Subcontractors handling technical, payment, and delivery services;
- Advertising networks;
- Analytics service providers;
- Search information providers.
Purposes for Using Personal Data and Legal Grounds
In the course of providing our services, we may use your Personal Data for the following purposes, based on the corresponding legal grounds:
| Purpose | Type of Personal Data | Lawful Basis for Processing |
| To verify your identification and contact information, register you on our platform, and provide our services in compliance with the terms and conditions. | Registration Information. | Performance of a contract. Legal and Regulatory Obligations. |
| For answering your messages by email, social media, your website, or any other method. | Registration Information. Contact Information. | Legitimate interests. Answering questions submitted through our website, email, social media accounts, or any other channel is in our legitimate interest. |
| To confirm your age and make sure that no accounts belonging to minors have been created. | Registration Information.
Verification & Know Your Customer Documentation. Publicly Available Information (UK). |
Performance of a contract. Legal and Regulatory Obligations. |
| To conduct anti-money laundering and/or affordability checks. | Registration Information. Verification & Know Your Customer Documentation. | Performance of a contract. Legal and Regulatory Obligations. |
| To identify and stop fraud | Registration Information. Account Information. Cookie & Tracking Information. Platform activity. | Performance of a contract. Legal and Regulatory Obligations. |
| For information security and loss prevention (to safeguard our rights, privacy, safety, property, and/or other people’s property). | Registration Information. Betting and Transaction Information. Correspondence. Device Information. | Legitimate Interests. It is in our legitimate interests to protect our privacy, rights, safety, property and/or those of other individuals. Legal and Regulatory Obligations. |
| For Financial Reporting & Analysis (keeping legally compliant financial records). | Registration Information. Betting and Transaction Information. | Legal and Regulatory Obligations |
| To examine consumer behavior in order to enhance our platform, services, and/or goods. | Registration Information. Betting and Transaction Information. | Legitimate Interests. It is our legitimate interest to allow analytics and search engine providers to help improve and optimise our products/platform. |
| For research, development, and diagnostics (fault diagnosis, system maintenance, platform testing, and analysis). | Device Information. Server Logs and Traffic Information. | Legitimate Interests. It is our legitimate interest to allow analytics and technical providers to help test and analyse our systems/products/platform. |
| To handle deposits, withdrawals, and/or payment methods. | Registration Information. Payment Information. Cookie & Tracking Information. Device Information. | Performance of a contract. |
| To provide you with information about our platform or any relevant products or services. | Registration Information. Contact Information. | We shall use legitimate interests to get in touch with you for marketing purposes if you are an existing customer or have shown interest in our goods or services. You can send an email to [email protected] to object to the processing for this purpose. You can revoke your consent at any time by sending an email to [email protected] or selecting the unsubscribe option if we have collected it for marketing purposes. |
| To provide you improved betting goods and services. | Registration Information. Information from Betting Partners. | We process this information with your consent. |
| Enhancing our websites and the user and visitor experience in general. | Cookie & Tracking Information | We use cookies on our websites with your consent. |
We shall be unable to offer our services without the relevant information in cases where processing of personal data is required for the fulfillment of a contract in which you are a party.
Cookies
Our website uses cookies.
These cookies help us enhance your browsing experience, improve the functionality of our site, and better understand how you interact with us.
For more information on the cookies we use, how we use them, your rights and options regarding them, and the purposes for which they are used, please refer to our Cookie Policy.
Sharing Your Data
As part of the CopyBet Group, we may share your information with other companies within the group and disclose it to third parties for purposes outlined in this privacy notice. These third parties may include:
- Business partners, suppliers, and subcontractors who process data on our behalf (such as Neteller, Skrill, Ecommpay, Apple, Google, etc.);
- Advertisers, social media platforms, and advertising networks;
- Analytics and search engine providers;
- IT service providers.
Additionally, we may share Personal Data of UK customers with our KYC (Know Your Customer) verification provider, Sumsub, and our marketing and email platform, GetResponse.
This website may contain links to external sites, plug-ins, and applications. Clicking these links or enabling these connections may allow third parties to collect or share your data. We do not control these external sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any website you visit once you leave our site.
If required by law or regulation, we may disclose your data to law enforcement, regulatory bodies, legal advisors, or when necessary to safeguard the rights, property, or safety of CopyBet, its employees, users, or others.
International Transfers
It is unlikely that we will share your Personal Data outside the UK, the European Union, or the European Economic Area. However, if it becomes necessary for providing our services to you, we will only transfer your data to organizations in countries that benefit from an adequacy decision or where we have implemented measures to ensure that the Personal Data is protected to a level comparable to that in the UK or EU. We achieve this by ensuring that:
- Your Personal Data is only processed in a country deemed adequate by the Secretary of State or the European Commission (adequacy regulation);
- We establish an International Data Transfer Agreement (“IDTA”) with the receiving organization and apply additional safeguards, if required. (You can access the IDTA here: international-data-transfer-agreement.pdf (ico.org.uk));
- We enter into Standard Contractual Clauses (“SCCs”) with the receiving entities and implement additional measures, when needed. (You can find the SCCs here: Standard Contractual Clauses (SCCs)).
Data Retention
We will keep your Personal Data for as long as necessary to provide you with our services, and for a reasonable period afterward to fulfill our contractual and legal obligations and address any complaints or claims.
Once the retention period expires, your Personal Data will be securely deleted or anonymized (e.g., aggregated with other data) so that it can be used for statistical analysis and business planning without identifying you.
If you would like to know how long we retain specific types of Personal Data, you can request a copy of our Data Retention Policy and Schedule.
How We Safeguard Your Data
We implement suitable technical and organizational measures to protect the data we process from unauthorized access, misuse, modification, or destruction.
To ensure the privacy of customer information, CopyBet has integrated SSL certificates into our website. This technology creates a secure, encrypted connection between the web server and your browser, protecting your information from third-party interception. SSL technology ensures the safety of your data during online transactions.
In addition, we rely on robust access controls, regular system monitoring, and data backups to maintain the security, integrity, and availability of the Personal Data we hold. We also have policies and procedures in place to ensure that information security is incorporated into our operations.
We continually enhance our security technologies to protect our systems from unauthorized access and ensure that access to our database is strictly controlled.
Besides the technical and organizational safeguards we employ, there are also simple actions you can take to help protect your personal data, including:
- Never share your One Time Passcodes (OTPs);
- Avoid entering your details after clicking on a link in an email or text message;
- Always use encrypted email for sending confidential information to reduce the risk of interception;
- Never leave your computer unattended while logged into any online service;
- Close your internet browser after logging off;
- Do not download software or allow anyone to access your computer or devices remotely during or after an unsolicited cold call;
- Secure websites can be easily identified by the address in your browser, which will start with https:// rather than http://.
Your Data Protection Rights
At CopyBet, we are committed to ensuring that you are fully aware of your rights. Regardless of where you are located, we constantly strive to respect and uphold your data protection rights.
If you are located in the UK or EU, you have the following rights:
| Rights | Description |
| Right to be informed | Individuals are entitled to information about how their personal data is collected and used. |
| Right of access | Individuals are entitled to receive a copy of their Personal Data, as well as other supplementary information. |
| Right to rectification | Individuals have the right to have incomplete or erroneous personal data filled out or corrected. |
| Right to erasure (the ‘right to
be forgotten’) |
In specific situations, individuals have the right to request that their personal information be deleted. |
| Right to restrict processing | In specific circumstances, individuals have the right to request the restriction or suppression of their Personal Data, including:
|
| Right to data portability | In specific circumstances, individuals are entitled to obtain and utilize their Personal Data in a machine-readable format for their purposes across various services. |
| Right to object | In certain circumstances, individuals have the right to object to the processing of their Personal Data.
In the event that we are utilizing your Personal Data for our legitimate interests, you are entitled to object to its use in this manner. You have the unequivocal right to request that we cease the use of your Personal Data for direct marketing purposes, including profiling for such purposes. |
| Rights with respect to automated decision-making and profiling | Individuals are entitled to be exempt from decisions that are solely based on automated processing, including profiling, and that result in legal consequences or similarly significant impacts. |
A person has the following rights in addition to the ones listed above:
| Rights | Description |
| Right to withdraw consent (if applicable) | You have the option to revoke your consent at any moment if we are processing your personal data with it. |
| Right to lodge a complaint with a supervisory authority | You can file a complaint with the Information Commissioner’s Office over our handling of your personal data by visiting https://ico.org.uk/make-a- complaint/ or phoning 0303 123 1113. |
Exercising Your Data Protection Rights
You won’t be charged for accessing your Personal Data or exercising any of your other rights. However, we may apply a reasonable fee if your request is deemed to be clearly unreasonable or excessive. In such cases, we may also choose to deny the request.
To exercise your data protection rights, please reach out to us at [email protected].
Children’s Privacy
We do not target our products or services at children, nor do we intentionally collect Personal Data from them. If we discover that a child has shared their Personal Data with us, we will promptly delete it in accordance with the law.
If you are a parent or guardian and are aware that your child has submitted Personal Data, please get in touch with us.
Contact Us
To exercise your data protection rights or if you have any questions or concerns about how we handle Personal Data, please contact us using the following details:
CopyBet UK Ltd
Office 116,
N.1 Royal Exchange
London, EC3V 3DG
Alternatively, you can email us at [email protected].
We have appointed Evalian Limited as our Data Protection Officer (“DPO”), and you can contact them via the above email or postal address.
Updates to This Privacy Notice
We may update this privacy notice (and any related documents) occasionally. If necessary, we will notify you of changes in accordance with applicable legal requirements.
Last updated on 10/10/2023. Previous versions of our Privacy Notice are available here.
Updated: